HOW LONG DOES IT TAKE TO RECEIVE MY LUGGAGE?
You should receive your luggage 8-10 business days after your order has been received.
HOW LONG DOES IT TAKE TO SHIP MY LUGGAGE?
Orders leave our warehouse within 3 days. We ship FedEx Ground which ranges 2 – 4 days in North America depending on your location.
WHAT SHIPPING COMPANY DO YOU USE?
FedEx – Ground
HOW DO I CONTACT YOUR CUSTOMER SERVICE DEPARTMENT?
The quickest way to receive a response to your inquiry is to email us at firstname.lastname@example.org. If you prefer to call us, you can reach our service team between 10am -5pm, Pacific Time Monday through Friday at 1-844-564-6224.
DOES LOGO LUGGAGE MEET THE CARRY-ON REQUIREMENTS BY AIRLINES?
Yes, you will just need to check the weight allowances for carry-on bags as they vary from airline to airline.
WHAT COLOUR IS THE BACK OF THE LUGGAGE?
The back of the luggage is black.
WHAT COLOUR IS THE INSIDE OF THE LUGGAGE?
The lining and dividers inside the luggage are black.
WHY DOES THE BACK OF MY LUGGAGE HAVE A PLASTIC FILM ON IT?
The back of the luggage has a clear plastic film on it to protect it during transport. You can leave it on or you can peel it off if you like. To peel off the plastic just lift an end with your fingernail and peel it off in sections. It peels off very easily by hand. DO NOT use any sharp objects as you may scratch the exterior.
WHAT ARE THE EXACT DIMENSIONS OF THE LUGGAGE?
The exact dimensions are 20” x 13.5” x 9”
WHAT IS THE EXACT WEIGHT OF THE LUGGAGE?
The exact weight of the luggage is 7.6 lbs.
WHAT KIND OF FILES CAN I SUBMIT?
You can submit JPEG, GIF, BMP, PNG, PSD, VECTOR, AI
WHAT IS THE QUALITY OF THE LUGGAGE?
Once you have selected a product, a complete description will be outlined below its image.
IS THERE A WARRANTY ON MY LUGGAGE?
Yes, there is a 1-year manufacturer’s warranty against defects.
CAN LOGO LUGGAGE HELP ME DESIGN MY LUGGAGE?
Absolutely! You have two options. You can use our custom uploader on the CREATE YOUR OWN page or you can send in the details of how you would like your luggage to be created by contacting our DESIGN DEPARTMENT.
DO YOU ACCEPT RETURNS?
We have a very stringent quality control department that approves every stage of the custom design process. Your luggage creation will be inspected rigorously from approving the image quality and layout to the final packaging. We can assure you that you will only be shipped luggage that you will love.
I ORDERED A TEAM LUGGAGE. WILL I GET A PROOF OF MY PERSONALIZED LUGGAGE?
Yes, once you choose your luggage, enter your name in the “Personalize your name field” and submit your order. You will receive an email from our customer service department that will include an image of your team luggage personalized with your name.
HOW CAN I MAKE SURE THE IMAGE I UPLOADED TO CREATE MY LUGGAGE WILL BE GOOD ENOUGH QUALITY TO MAKE MY LUGGAGE?
Our creative department will notify you if there are any issues with the quality of the photo you have submitted.
WHAT RESOLUTION OR SIZE OF IMAGE SHOULD I UPLOAD TO CREATE MY OWN?
Most digital cameras and current cellular phones take photos that exceed the required quality to produce your custom luggage. We suggest you submit your design and if it does not pass our quality control check, a member of our customer service department will contact you.