Returns/Exchanges

Refund & Exchange Policy

At Logo Luggage, we pride ourselves on creating high-quality custom products made specifically for you. Each item is carefully crafted to meet your unique design specifications, making it truly one of a kind. As such, we are unable to offer refunds or exchanges except in cases where a manufacturing defect is present.

No Returns or Exchanges

Due to the personalized nature of our products, we do not accept returns or exchanges for any reason other than manufacturing defects. Please double-check all design details, including text, logos, and sizes, before finalizing your order. Once an order is placed, changes cannot be made, and the product is non-refundable.

Manufacturing Defects

If you receive an item with a manufacturing defect, we will gladly replace it at no additional cost to you. Manufacturing defects may include:

  •  Faulty zippers, handles, or structural components.
  • Damaged wheels or handles.

Please note: Variations in color or slight differences in print placement are a normal part of the printing process and are not considered defects.

How to Submit a Claim

 If you believe your product has a manufacturing defect, please follow these steps:

  1.  Contact Us: Reach out to our customer support team within 7 days of receiving your item.
  2. Provide Evidence: Include a clear photo of the defect and your order confirmation number.
  3. Review Process: Our team will review your claim and, if approved, issue a replacement.

 Important Notes

 Claims submitted after 7 days of delivery may not be eligible for a replacement.

  • We reserve the right to deny claims that do not meet our defect criteria or are the result of misuse or wear and tear.

Thank you for choosing Logo Luggage for your custom needs. We’re committed to delivering products you’ll love and stand behind the quality of our work.

For assistance, please contact us at: sales@logoluggage.com